- To cancel an order, you must contact us within 24 hours of purchase.
- In order to return or exchange an item, you must contact us within 7 days of delivery.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- We do not accept returns on customized or personalized items, unless they arrive damaged or defective.
- There are certain situations where only partial refunds may be granted (if applicable):
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
REFUNDS (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
EXCHANGES (if applicable)
- We do allow exchanges for non-personalized items. You must contact us within 7 days of delivery. If you need to exchange an item, send us an email at firstname.lastname@example.org
- To return your product, mail it to : Urban Artisan
239 Market St. Philadelphia, PA 19106
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.